81,000 People Told Anthropic What They Really Want from AI — It's Not What You Think
Anthropic just published the largest qualitative AI study ever conducted. 80,508 people. 159 countries. 70 languages. One week. And the results flip the dominant narrative about what AI users actually care about. The headline finding is deceptively simple: people don’t want AI that does more. They want AI they can trust. The Study The “81k Interviews” project used Claude-based AI interviewers to conduct structured conversations with participants worldwide. Each interview adapted its follow-up questions based on responses — a hybrid approach that captures both the scale of surveys and the depth of qualitative research. ...